Tuesday, December 09, 2008

It shouldn't be this difficult

Back at the beginning of the year I bought a new printer. Because I'm a prima donna wannabe-photographer I bought a fancy one, a Canon PIXMA Pro9000:


It's a really good printer. A great printer, in fact.

Or rather it was a great printer until about March, when it pretty much just stopped working and started instead exhibiting "Error 5110". I'd printed probably about 50 sheets by then, and although those were superb prints I still didn't quite feel like I'd really had my money's worth.

"Error 5110" is a known issue with this printer but because the store I'd bought it from had gone out of business and I didn't have the receipt any more, I knew getting the thing working again would involve endless call center telephony and serious persuasiveness. I put it off again and again, the thing sitting there gathering dust, completely inoperable, for nine months. And it stared at me during each one of those nine months, and whispered its price tag.

Enter sabbatical.

And you know what? I was on the phone for 90 minutes today (1-800-OK-CANON). And I did have to lug a 30lb printer to my local Canon service center. But tomorrow, touch wood, I'll have a working Pro9000 again and I'm pretty happy about that.

An hour and a half on the phone, though! On a weekday, during business hours. Who has time for this kind of stuff?


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